FAQ

Have questions? Rocking Robins Maids (812)226-9975 Our maid service office hours are Monday – Friday 9:00am – 5:00pm.

What should I do before you arrive?
To make our cleaning services more efficient, we ask that you pick up clothing, toys and other household items prior to a visit. If you pick up and tidy all rooms before we arrive, then we can dedicate our time to cleaning, rather than to straightening up. Because we charge for the amount of time we spend cleaning your home, it will be more cost-effective if you do the straightening up before we arrive.

What time will you be arriving?
Our 1st appointment time is 9am. Arrival times vary depending on 1st appointment.

Do I have to be home?
It’s your choice. Most of our clients prefer to give us a key or code. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.

What if something is damaged?
We treat your home with care. If something does unexpectedly break, we will notify you immediately, so you may decide how you want us to proceed. We do our best to either repair, replace, or offer a discount for your loss. We are fully insured.

Do I provide cleaning supplies or equipment?
Its your choice. We come prepared with all the cleaning supplies necessary. However, if
you provide us with your preferred products, We will be happy to use them.

What happens if I need to reschedule my maid service?
We will work with you. Simply call, text, or email 48 hours before your cleaning to avoid any fees. We will do our best to accommodate your scheduling needs.

How do I pay for cleaning services?
Payments are due the day of your scheduled cleaning. Most clients simply pay by credit card.

What if I’m outside your service area?
Service fee of $20 will be added to your cleaning service.

Have questions? Rocking Robins Maids (812)226-9975 Our maid service office hours are Monday – Friday 9:00am – 5:00pm.

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