Frequently Asked Question
FAQs
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We provide a full range of professional cleaning services, including recurring maid service, deep cleaning, basic home cleaning, and move-in/move-out cleaning.
You can view all available options on our page for house cleaning in Louisville, KY.
Rocking Robins Maids LLC is a locally owned cleaning company with roots dating back to 2007, serving the Louisville Metro area and Paoli, Indiana. Our cleaners are professionally trained, background-checked, and insured, and we follow a consistent cleaning system that delivers dependable results every visit. We also partner with Cleaning for a Reason, allowing your service to help individuals battling cancer receive a FREE housecleaning. When you hire us, you’re choosing a company built on trust, experience, and genuine care.
Yes. We provide free estimates for all residential cleaning services in Louisville and Paoli. Contact us with basic details about your home, and we will give you an accurate, no-obligation quote with no hidden fees.
Rocking Robins Maids LLC stands out as a locally owned cleaning company serving the Louisville Metro area as our primary location, with additional service in Paoli, Indiana. Our trained and background-checked cleaners follow a detailed cleaning system that includes cabinet fronts, door frames, window frames, baseboards, and ceiling fans cleaned with a two-step ladder. We use a blend of traditional and eco-friendly products, along with your carpet vacuum and toilet bowl brush, to maintain hygiene and consistency. Homeowners choose us because we deliver reliable, detailed results and strong communication without the franchise-style shortcuts.
We offer recurring cleanings (weekly, biweekly, monthly), Top-to-Bottom Deluxe Deep Cleaning, Basic Home Cleaning, and Move-In/Move-Out Cleaning. All services are available in Louisville and Paoli and tailored to residential homes only.
We are fully insured, giving you peace of mind and protection in the unlikely event of accidental damage or injury while we are in your home. Proof of insurance is available upon request.
Yes. Every team member undergoes a full background check and completes hands-on training before entering a client’s home. Your safety and trust are our top priorities.
Rocking Robins Maids LLC started in 2007 in Corydon, Indiana and has grown to proudly serve both Louisville, KY and Paoli, IN. Our cleaning methods, systems, and training standards were developed through years of real, hands-on experience.
Yes. We offer a referral credit when a new client books a cleaning through your recommendation. It’s our way of saying thank you for supporting our business.
No. We do not require long-term contracts, and you may cancel service at any time. However, by scheduling service with Rocking Robins Maids LLC, you agree to our standard policies, including our non-compete agreement (protecting our business and employees) and our on-time payment commitment. These policies ensure smooth scheduling, fair treatment for our team, and consistent service for all clients.
Payment is due on the day of service. While a credit card is required to be kept on file for all appointments, you may choose to pay with cash, Venmo, Zelle, or a check at the time of your cleaning. If an alternate payment isn’t provided, the card on file will be charged automatically once the cleaning is completed.
Tipping is never required but always appreciated. Many clients choose to tip occasionally or include a standard amount with each visit.
No. Most clients provide a door code or key so we can clean while they’re away. You are welcome to stay home if you prefer — whatever makes you most comfortable.
Pets are welcome to stay home as long as they are comfortable with our presence. If your pet is anxious or territorial, we recommend securing them in a safe space during the cleaning.
We bring all cleaning products and tools needed for your appointment. For hygiene and safety, we use your carpet vacuum and your toilet bowl brush to prevent cross-contamination between homes.
We schedule cleanings Monday through Friday and assign routes based on your location. You’ll receive a consistent day and general arrival window once you join our recurring schedule.
We understand that schedules change. We ask for 24 hours’ notice to cancel or skip your cleaning to avoid a cancellation fee.
Just contact our office, and we’ll do our best to accommodate your schedule. Availability may vary based on routes, but we always try to offer the closest possible alternative.
Please let us know ahead of time so we can adjust the schedule and estimate. Additional tasks may require extra time and may not fit into your regular appointment window without notice.
Yes. We accept all major credit and debit cards, and a card on file is required to secure any cleaning service. Clients may still pay with cash, Venmo, Zelle, or a check, but the stored card ensures smooth scheduling, prevents last-minute cancellations, and allows for automatic billing if another payment method is not provided.
We offer a 100% Satisfaction Guarantee. If something is missed or not completed to your expectations, contact us within 24 hours and we will return to correct it at no additional charge.