Frequently Asked Question
FAQs
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Yes. Our Louisville cleaning teams arrive fully equipped with professional-grade supplies, tools, and vacuums. If you prefer eco-friendly or specific products for your home, just let us know during scheduling and we’ll accommodate whenever possible.
Yes. Our Top-to-Bottom Deluxe Deep Cleaning is one of the most detailed cleaning options available in Louisville. It includes wiping cabinet fronts, doors, door frames, window frames, baseboards, reachable light fixtures, and ceiling fans cleaned using a two-step ladder. This service removes buildup, dust, and grime to give your home a complete reset.
We use a combination of traditional and eco-friendly cleaning products, chosen based on performance, safety, and the type of surface being cleaned. This balanced approach allows us to deliver excellent results while keeping your home and family safe.
Yes. We provide full move-in and move-out cleaning for homes, rentals, and properties throughout Louisville and Paoli. This service includes detailed cleaning of surfaces, fixtures, and high-use areas to ensure the home is fully prepared for new residents.
Rocking Robins Maids LLC is a locally owned cleaning company with roots dating back to 2007, serving the Louisville Metro area and Paoli, Indiana. Our cleaners are professionally trained, background-checked, and insured, and we follow a consistent cleaning system that delivers dependable results every visit. We also partner with Cleaning for a Reason, allowing your service to help individuals battling cancer receive a FREE housecleaning. When you hire us, you’re choosing a company built on trust, experience, and genuine care.
Yes. We provide free estimates for all residential cleaning services in Louisville and Paoli. Contact us with basic details about your home, and we will give you an accurate, no-obligation quote with no hidden fees.
Rocking Robins Maids LLC stands out as a locally owned cleaning company serving the Louisville Metro area as our primary location, with additional service in Paoli, Indiana. Our trained and background-checked cleaners follow a detailed cleaning system that includes cabinet fronts, door frames, window frames, baseboards, and ceiling fans cleaned with a two-step ladder. We use a blend of traditional and eco-friendly products, along with your carpet vacuum and toilet bowl brush, to maintain hygiene and consistency. Homeowners choose us because we deliver reliable, detailed results and strong communication without the franchise-style shortcuts.
We offer recurring cleanings (weekly, biweekly, monthly), Top-to-Bottom Deluxe Deep Cleaning, Basic Home Cleaning, and Move-In/Move-Out Cleaning. All services are available in Louisville and Paoli and tailored to residential homes only.
We are fully insured, giving you peace of mind and protection in the unlikely event of accidental damage or injury while we are in your home. Proof of insurance is available upon request.
Yes. Every team member undergoes a full background check and completes hands-on training before entering a client’s home. Your safety and trust are our top priorities.
Rocking Robins Maids LLC started in 2007 in Corydon, Indiana and has grown to proudly serve both Louisville, KY and Paoli, IN. Our cleaning methods, systems, and training standards were developed through years of real, hands-on experience.
Yes. We offer a referral credit when a new client books a cleaning through your recommendation. It’s our way of saying thank you for supporting our business.
No. We do not require long-term contracts, and you may cancel service at any time. However, by scheduling service with Rocking Robins Maids LLC, you agree to our standard policies, including our non-compete agreement (protecting our business and employees) and our on-time payment commitment. These policies ensure smooth scheduling, fair treatment for our team, and consistent service for all clients.
Payment is due on the day of service. While a credit card is required to be kept on file for all appointments, you may choose to pay with cash, Venmo, Zelle, or a check at the time of your cleaning. If an alternate payment isn’t provided, the card on file will be charged automatically once the cleaning is completed.
Tipping is never required but always appreciated. Many clients choose to tip occasionally or include a standard amount with each visit.
No. Most clients provide a door code or key so we can clean while they’re away. You are welcome to stay home if you prefer — whatever makes you most comfortable.
Pets are welcome to stay home as long as they are comfortable with our presence. If your pet is anxious or territorial, we recommend securing them in a safe space during the cleaning.
We bring all cleaning products and tools needed for your appointment. For hygiene and safety, we use your carpet vacuum and your toilet bowl brush to prevent cross-contamination between homes.
We schedule cleanings Monday through Friday and assign routes based on your location. You’ll receive a consistent day and general arrival window once you join our recurring schedule.
We understand that schedules change. We ask for 24 hours’ notice to cancel or skip your cleaning to avoid a cancellation fee.
Just contact our office, and we’ll do our best to accommodate your schedule. Availability may vary based on routes, but we always try to offer the closest possible alternative.
Please let us know ahead of time so we can adjust the schedule and estimate. Additional tasks may require extra time and may not fit into your regular appointment window without notice.
Yes. We accept all major credit and debit cards, and a card on file is required to secure any cleaning service. Clients may still pay with cash, Venmo, Zelle, or a check, but the stored card ensures smooth scheduling, prevents last-minute cancellations, and allows for automatic billing if another payment method is not provided.
We offer a 100% Satisfaction Guarantee. If something is missed or not completed to your expectations, contact us within 24 hours and we will return to correct it at no additional charge.
Rocking Robins Maids LLC stands out among Louisville cleaning services because we deliver a higher level of consistency, detail, and professionalism that many homeowners say they can’t find anywhere else. Our team provides true residential cleaning and maid service in Louisville, backed by more than 18 years of experience and a proven system that ensures your home is cleaned the right way every time.
Unlike many cleaning companies, all of our cleaners are professionally trained and background-checked, and they follow a detailed cleaning checklist that keeps results consistent across every visit. Our Top-to-Bottom Deluxe Cleaning is one of the most thorough deep cleanings in Louisville, including cabinet fronts, doors, door frames, window frames, baseboards, reachable light fixtures, and ceiling fans cleaned with a two-step ladder, along with full dust and buildup removal.
We also prioritize hygiene by using your carpet vacuum and your toilet bowl brush, helping prevent cross-contamination between Louisville homes.
Most importantly, we’re a locally owned Louisville maid service, not a franchise. We care deeply about the families we serve and focus on dependable communication, trustworthy staff, and long-lasting client relationships — not rushed, high-volume cleaning.
Yes. Rocking Robins Maids LLC offers free estimates for all house cleaning services in Louisville, KY. Whether you need recurring maid service, residential cleaning, deep cleaning, or move-in/move-out cleaning, our team will provide a clear, no-obligation quote before any work begins.
Simply contact us to share the details of your home, and we’ll assess your needs and give you an accurate estimate for your Louisville cleaning services. Our goal is to make the process simple, transparent, and convenient so you always know exactly what to expect before scheduling.
Yes. Every team member is professionally trained, background-checked, and insured. Our cleaners follow a structured cleaning system that ensures consistent, high-quality results at every visit — whether it’s a first-time deep clean or ongoing recurring service.
We are not a franchise — we’re a family-grown business built on real hands-on experience since 2007. Our detailed cleaning process includes cabinet fronts, door frames, window frames, baseboards, reachable fixtures, and ceiling fans cleaned with a two-step ladder, along with thorough dust removal. We use a blend of traditional and eco-friendly products and rely on your carpet vacuum and your toilet bowl brush to prevent cross-contamination between homes. Homeowners choose us because we focus on consistency, communication, and genuine care.
Yes. We offer free estimates for all Louisville and Paoli house cleaning services. Simply contact our team, and we’ll gather basic details about your home and the type of cleaning you need. After reviewing your needs, we provide a transparent, accurate quote with no hidden fees or obligations.
Rocking Robins Maids LLC is a locally owned cleaning company serving the Louisville Metro area and Paoli, Indiana with consistent, high-quality residential cleaning. Our cleaners are professionally trained, background-checked, and follow a detailed cleaning system to ensure reliable results every visit. We also believe strongly in giving back to our community, which is why we partner with Cleaning for a Reason. When you use our services, you help individuals battling cancer receive a FREE housecleaning, making a meaningful difference in the lives of local families.